Return Policy

Last Updated: 05 January 2026

This Return Policy applies to all purchases made on https://digipouchfashion.in/ and is operated by Digipouch Technology Private Limited (“we”, “our”, “us”).

Our goal is to ensure a smooth and transparent return experience for our customers.

1. Eligibility for Returns

You may request a return within 7 days of delivery if all of the following conditions are met:

  • The item is unused, unwashed, and unworn

  • The item is returned in its original condition and packaging

  • All original tags, labels, and accessories are intact

  • Proof of purchase (order ID or invoice) is provided

Returns requested after 7 days of delivery will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Innerwear

  • Products marked as “Non-Returnable” or “Final Sale”

  • Items damaged due to misuse, negligence, or improper handling

  • Items without original tags or packaging

3. How to Request a Return

To initiate a return request, please contact us with your order details:

📞 Phone: +91 9361083493
📧 Email: info@digipouchfashion.in

Once your request is reviewed and approved, we will share the return instructions.

4. Return Shipping

  • Customers are responsible for return shipping charges

  • Return shipping is free only if the return is due to our error, such as:

    • Wrong product delivered

    • Defective or damaged item

We recommend using a trackable courier service for returns.

5. Inspection & Approval

  • Returned items are inspected after receipt

  • If the item passes quality checks, it will be approved for refund or exchange

  • If the item does not meet return criteria, it will be rejected and sent back to the customer

6. Exchanges

  • Exchanges are allowed only for defective or incorrect items

  • Exchange requests must be raised within 48 hours of delivery

  • Product availability is subject to stock

7. Refund Timeline

Approved returns are processed as per our Refund Policy:

  • Refunds are issued to the original payment method

  • Processing time: 7–10 business days after approval

8. Contact Information

For any return-related queries, contact us at:

Digipouch Technology Private Limited
📍 Building No./Flat No.: New no. 42, Old no. 61, Name Of Premises/Building: DIGIPOUCH TECHNOLOGY PRIVATE LIMITED, Road/Street: Savarimuthu Street, Locality/Sub Locality: Mannady (Chennai), Tondiarpet Fort St George, City/Town/Village: Chennai, District: Chennai, State: Tamil Nadu, PIN Code: 600001

📞 +91 9361083493
📧 info@digipouchfashion.in