Refund and Cancellation Policy

Last Updated: 05 January 2026

This Refund and Cancellation Policy applies to purchases made on https://digipouchfashion.in/ and is operated by Digipouch Technology Private Limited (“Company”, “we”, “our”, “us”).

By placing an order on our website, you agree to the terms outlined below.

1. Order Cancellation Policy

1.1 Customer-Initiated Cancellation

  • Orders may be cancelled within 24 hours of placement

  • Cancellation is allowed only if the order has not been processed or shipped

1.2 How to Cancel

To request a cancellation, please contact us immediately with your order number:

1.3 Orders That Cannot Be Cancelled

Once an order has been processed or shipped, cancellation is not possible. In such cases, customers may refer to our Return Policy after delivery.

2. Refund Policy

2.1 Eligibility for Refund

Refund requests are accepted within 7 days of delivery, provided:

  • The item is unused and unwashed

  • The item is in original condition and packaging

  • Proof of purchase is available

2.2 Non-Refundable Items

The following items are not eligible for refund:

  • Innerwear

  • Products marked as “Non-Returnable” or “Final Sale”

  • Items damaged due to misuse or negligence

3. Refund Process

  • Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund

  • Approved refunds will be processed to the original payment method

  • Refunds are completed within 7–10 business days after approval

Shipping charges are non-refundable, unless the return is due to our error.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Share clear photos or videos of the issue

Upon verification, we will arrange a replacement or refund at no additional cost.

5. Return Shipping Charges

  • Customers are responsible for return shipping costs

  • Return shipping is free only if the error is from our side (wrong item, defective product)

6. Failed or Reversed Payments

If a payment is debited but the order is not confirmed:

  • The amount will be automatically refunded by the payment gateway

  • Refunds generally reflect within 5–7 business days, depending on your bank

7. Company-Initiated Cancellations

We reserve the right to cancel orders due to:

  • Stock unavailability

  • Pricing or listing errors

  • Suspected fraudulent activity

In such cases, a full refund will be issued.

8. Contact Information

For all refund or cancellation queries, contact:

Digipouch Technology Private Limited
📍 Building No./Flat No.: New no. 42, Old no. 61, Name Of Premises/Building: DIGIPOUCH TECHNOLOGY PRIVATE LIMITED, Road/Street: Savarimuthu Street, Locality/Sub Locality: Mannady (Chennai), Tondiarpet Fort St George, City/Town/Village: Chennai, District: Chennai, State: Tamil Nadu, PIN Code: 600001

📞 +91 9361083493
📧 info@digipouchfashion.in